Refund and Return Policy

Our CosmetiCare private label product return policy is valid up to 30 calendar days from the date of purchase. If 30 days have passed since your purchase, we will not be able to offer a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. All other sales are final.

Gift Cards and Light-Bright Pigment Correcting Pads are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

Refunds may take up to 14 business days to process. If you haven’t received a refund after that time, check your bank account again or contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded. Complimentary or sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same item, send us an email at [email protected] and send your item to:

CosmetiCare Attention: Product Returns
1101 Bayside Dr #200, Corona Del Mar
CA 92625 United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you or given to you directly from the purchaser, you’ll receive a gift credit for the original purchase price of your return. Once the returned item is received, a gift certificate will be mailed to you.

Return Shipping

To return your product, you should mail your product to:

CosmetiCare attention: Product Returns
1101 Bayside Dr #200, Corona Del Mar
CA 92625 United States

You will be responsible for paying shipping costs associated with your return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product or refund to reach you may vary.

We are unable to guarantee that we will receive your returned item. For your protection, you should consider using a trackable shipping service or purchasing shipping insurance if you are shipping an item over $75.00.